Refund policy
At Easyliance we make every effort to serve our customers to the best of their satisfaction and make sure we sell quality products that are designed for excellent utility. We understand that there may exist grievances and possible mismanagement from our side of the business, which is why we commit to helping our customers who face any unfair delivery. Our refund policy exists under circumstances of either product return, or product not delivered and payment having been processed prior to delivery (Pre Paid orders).
We take product returns only under the following circumstances:
1.Product damaged
1.a The product must be damaged enough to be unfit for work, right out of packaging and must have video and picture proof of it in the appeal
1.b Return request must be sent via an email to business.silverspade.co@gmail.com
2.Empty Box received without product
2.a The box must be empty in proof with no product delivered to invoke this clause of the policy.
2.b This must be proved with a video sent to us by mail, where there is clear visibility of a sealed package being opened from the beginning and showing clearly that there was no product delivered.
2.c Return request must be sent via an email to business.silverspade.co@gmail.com
3.Wrong Product Recieved
3.a The customer must show proof of having received a different product from what they ordered
3.b The proof of this must include a video of a sealed package delivered by our delivery partners, being opened fresh and having received a different product from what their order on record in our website (easyliance.store) was.
3.c Return request must be sent via an email to business.silverspade.co@gmail.com
We commit to refund a customer only if the product is not delivered within 25 days of order.
ALL Returns Via Purchaser (RVP) cases shall be charged 20% of order value as return charges.
Easyliance by shopify reserves all of it's rights under companies act 2013 and embraces all of it's responsibilities under the consumer protection act 2019.